Frequently asked questions

Cash to the driver on handover. They give you an itemised receipt by message or email.

Thirty to forty minutes depending on distance and the shop’s prep time. The estimate is shown when you order.

Yes. All twenty-four sectors are served, and every shop delivers island-wide — the sector only sets the price.

No. A single sandwich is ordered just like a meal for six.

From your account, or in the app, where you watch the driver move on the map and can message them.

Write to us through the contact form with your shop’s name and sector. We will call you back.

While the shop has not confirmed it. After that, call us: preparation has started.

The platform runs around the clock, but each shop keeps its own hours. Its page shows in real time whether it is open; if it is closed, you cannot order from it.

No. An order leaves one counter: two shops would mean two journeys, so two deliveries and two fees. Switching shop empties the basket.

By the journey between the shop’s sector and yours, from a maintained grid. The same journey costs the same whatever the shop — we do not scale the fee with your basket.

They message you from the app, on the order thread. That is why the access note matters: “opposite the pharmacy” beats a street name.

Yes. Write to us through the contact form with your sector and vehicle. You need a two-wheeler and an Android phone.

Your address and phone serve to deliver, nothing else. No online payment, so no bank details are stored.